Return & RMA Policy

At Yunlea, we are committed to providing reliable capacitive touch screens and professional OEM/ODM solutions for our customers. Because many of our products are manufactured or customized according to specific customer requirements, returns are subject to the conditions below.

1. Return Material Authorization (RMA)

Before returning any product to Yunlea, please contact your sales representative to request a Return Material Authorization (RMA) number.

Please provide the following information when requesting an RMA:

• Order number or purchase order number
• Product model / part number
• Quantity
• Serial number, if applicable
• Detailed description of the issue
• Photos or videos showing the problem, when applicable
• Relevant testing results or installation information, if available

Do not ship products back to Yunlea without an approved RMA number.

Once issued, the RMA number is valid for 14 days unless otherwise agreed in writing.

2. RMA Shipping Instructions

After the RMA request has been reviewed and approved, Yunlea will provide the necessary return instructions.

Please follow the shipping instructions provided by our sales or technical support team.

All returned packages must:

• Clearly display the RMA number on the outer packaging
• Include the RMA information provided by Yunlea
• Be properly packaged to prevent damage during transportation
• Include all required accessories or components, if requested by Yunlea

Yunlea reserves the right to refuse or return shipments that arrive without a valid RMA number or are inadequately packaged.

3. Defective or Non-Conforming Products

If a product is found to have a manufacturing defect or does not conform to the agreed specifications, Yunlea will evaluate the returned product after receiving and inspecting it.

Depending on the nature of the issue, Yunlea may provide one of the following solutions:

• Repair of the product
• Replacement with an equivalent product
• Replacement of defective components
• Credit or refund, where applicable and agreed upon by both parties

For confirmed warranty claims, Yunlea will discuss the appropriate return shipping arrangement with the customer before the product is returned.

Products damaged as a result of improper installation, misuse, unauthorized modification, physical damage, improper storage, or operating conditions outside the agreed specifications may not be covered under warranty.

4. Custom and OEM/ODM Products

Because Yunlea manufactures many products according to customer-specific requirements, customized, OEM, and ODM products are generally non-returnable and non-refundable due to changes in customer requirements or ordering decisions after production has started.

This includes, but is not limited to:

• Custom dimensions or shapes
• Customer-specific glass designs
• Custom artwork, printing, or surface treatment
• Custom FPC or connector configurations
• Customer-specific touch sensors
• Custom controller or firmware configurations
• Products manufactured according to approved drawings, specifications, samples, or prototypes

If a custom product has a manufacturing defect or does not meet the specifications agreed upon in the purchase order, quotation, approved drawing, or technical agreement, please contact Yunlea for an RMA evaluation.

5. Standard Products

For standard, non-customized products, return requests may be considered on a case-by-case basis.

Customers must contact Yunlea before returning the product and provide the order information and reason for the return.

Any approved return must be:

• Authorized by Yunlea in advance
• Returned within the agreed return period
• In suitable condition for inspection
• Properly packaged to prevent transportation damage

Return shipping costs for returns that are not related to a product defect may be the responsibility of the customer.

6. Products Damaged During Shipping

If products are damaged during transportation, please notify Yunlea as soon as possible after delivery.

Please provide:

• Photos of the shipping carton
• Photos of the damaged product
• Shipping labels
• Quantity of damaged products
• A brief description of the damage

Do not dispose of the original packaging until the claim has been reviewed.

Yunlea will work with the customer and, where applicable, the shipping carrier to determine the appropriate resolution.

7. Inspection and RMA Evaluation

All returned products are subject to inspection by Yunlea's technical or quality team.

An RMA number does not automatically mean that a product is defective or that a refund or replacement will be issued.

After inspection, Yunlea will determine whether the issue is covered under the applicable warranty or agreed product specifications.

If the returned product is found to have no manufacturing defect, or the issue is caused by factors outside Yunlea's responsibility, the customer may be responsible for return shipping and related costs.

8. Return Shipping Costs

Unless otherwise agreed in writing:

• For confirmed warranty or manufacturing defects, Yunlea will discuss the applicable return shipping arrangement with the customer.
• For returns caused by customer requirements, ordering errors, or other non-quality-related reasons, the customer is generally responsible for return shipping and related costs.
• Yunlea is not responsible for unauthorized shipments, customs charges, storage fees, or other costs resulting from returns made without prior RMA approval.

9. Refunds and Replacements

For approved refunds, the refund method and timing will depend on the original payment method and the terms agreed between Yunlea and the customer.

For approved replacements, Yunlea will determine the replacement model, quantity, and estimated processing time based on the RMA evaluation and available production capacity.

For customized products, replacement or repair will generally be handled according to the agreed technical specifications and warranty terms.

10. How to Request an RMA

To request an RMA, please contact your Yunlea sales representative or submit your request through our Request a Quote / Contact page.

Please include your order number, product model, quantity, issue description, and supporting photos or videos where applicable.

Please do not return any products before receiving an RMA number and return instructions from Yunlea.

Yunlea reserves the right to update this policy when necessary. Specific warranty, return, and replacement terms agreed in a quotation, purchase order, sales contract, or technical agreement will prevail over this general policy.